Almaty Adventure - Charyn Canyon & Shymbulak

Food & Seat Selection: If the airline permits pre-booking, we can arrange it for an additional fee. Alternatively, these can be handled directly by the guest at the time of boarding, subject to availability during booking.

• Visa Exemptions: Nationals of the Philippines for a maximum stay of 30 days.
• Visa Exemptions: Nationals of India with a normal passport for a maximum stay of 14 days.

Visa Issuance:

• E-visas can be obtained before departure at http://mfa.gov.kz/en/visa/. Passengers must have a printed e-visa confirmation.

• The validity of the package is from 28 Nov-02 Dec 2026
• The package offered is operated in a Group exclusively for Travelwings.
• The prices offered are as per the current promotions and respective offers would be valid at the time of confirmation.
• Bookings will be confirmed as per the payment policy.
• Prices are dynamic and based on offers running at the time of booking. We reserve the right to change prices at any time.
• Travelwings reserves the right to amend or cancel a confirmed tour due to operational reasons or circumstances beyond its control. In case of cancellation by Travelwings, the client may be offered an alternative arrangement or a refund as applicable
• If the client cancels the booking, the cancellation will be subject to the applicable Cancellation Policy.
• Travelwings will not be held responsible for any additional compensation, costs, or expenses arising from such cancellation.
• If the visa is not specified in the package, it is not included. Please note that the final decision regarding visa applications rests solely with the respective Embassy/Consulate.
• Travelwings have nothing to do with any last-minute changes in Visa requirements and regulations of the country.
• In the event of visa rejection by the Embassy, or if the customer is offloaded at the airport or denied entry or departure by immigration authorities, the visa fees will be non-refundable. Any applicable package cancellation charges or penalties will also apply in accordance with the prevailing Cancellation Policy.
• The passport must be valid for at least 6 months from the return date of departure. Client’s responsibility to obtain correct, current, and valid passports and re-entry permits where required. Please reach out to our team if you need any help with this.
• Any changes or delays in flight schedules are at the sole discretion of the airline. We recommend checking your flight status 24 hours prior to departure, as schedules may change without notice.
• Food and seat selection vary by flight. If not included, they are chargeable and subject to availability according to the airline's policy.
• For group departures, if the airline allows us to pre-book food and seat selection for an additional charge, we will do so for the guest. In cases where the airline doesn't allow pre-booking, the guest may book food and seats at the counter or directly with the airline during boarding, subject to availability.
• The food menu (Veg/Non-Veg) is determined by the airline and hotel policies, and we have no control over it.
• For the extra tour/ optional tour, English Speaking Driver cum guide will be provided if it's less than 3 pax
• In case the selected hotel is unavailable due to an unexpected situation, an alternate arrangement will be offered to the customer in a hotel of a similar category.
• The availability of adjoining rooms/ interconnecting rooms/non-smoking rooms/rooms on the same floor etc. cannot be guaranteed.
• Room type (double or twin) is subject to availability and is at the sole discretion of the hotel.
• Standard hotel check-in time is 1400 Hours and check-out time is 1100 Hours local time. It may vary based on destinations and availability.
• At the time of check-in to your hotel, the hotel may ask you to make an advance/security deposit (the amount depends upon the hotel policy). This amount is refunded at the time of check-out, minus the cost of any items taken from the mini-bar or other charges (like late check-out or any damages done to the room).
• All tours and transfers by sharing coach on the group, the client should follow the timing on the ground. If any transfer is missed, Travelwings will not be responsible, and the client will bear the extra cost
• Any ticket to attractions, museums, trains, cable cars, ferries, rides, safari, etc. is not included unless explicitly mentioned as an inclusion.
• The activity/sightseeing changes are subject to availability and operational days, the itinerary might change due to the same on ground.
• If any service or tour is canceled on-site due to unforeseen circumstances, we will provide an alternative sightseeing option or issue a refund for the specific service or tour affected.
• If any service or tour is missed by the guest, the package price will remain unchanged, and no refund will be provided for the unused service.
• If you face any issues during the tour, inform the Travelwings representative immediately for prompt resolution, as we cannot address them after the tour is completed.
• Customers are fully responsible to carry proper travel documentation (make sure that all travel documents are valid and complete and check the entry requirements for your upcoming trip before you travel).
• No refund can be given for air tickets and partially used services.
• We do not accept any responsibility if the passenger cannot travel because of any passport or visa issue.
• The above mention cancellation policy will apply from the day of the initial booking date.