values the customer a lot in terms of privacy and identifies the need to protect and safeguard the personal information that has been shared with us. We would like to guarantee the customers that we follow suitable standards when it comes to protecting their privacy on our website. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Privacy Policy

  • Personal details: your login credentials; e-mail id; contact number(s);
  • Transactional information: This includes information about your travel, PNR details, bookings, co-passengers, travel preferences, special services request etc.
  • Demographic information: gender; age/date of birth; nationality;
  • Payment and Purchase information: records of travel services purchases and fares; invoice records; payment records; payment method; cardholder or account- holder name; payment amount; and payment date.
  • Other information that may be requested or gathered while you visit, access or use the Booking Platform, such as your browsing activity on the website and mobile app
  • We may also Process information about you from your use of our Services (e.g., the type of device you are using, I.P address, the internet service provider, etc)
  • Internet Protocol (“IP”) address, which is a unique string of numbers automatically assigned to your device whenever you access the Internet.
  • Internet connection means, such as internet service provider (“ISP”), mobile operator, WiFi connection, service set identifier (“SSID”), International Mobile Subscriber Identity (“IMSI”) and International Mobile Equipment Identity (“IMEI”).
  • Information about your use of the Services, such as usage data and statistical information, which may be aggregated.
  • Browsing history on the Booking Platform;
  • Device type, settings and software used.
  • Logs which may include IP addresses, browser type, ISP referring/exit pages, operating system,
  • Pixel Tags, also known as clear GIFs, beacons, spotlight tags or web bugs, which are a method for passing information from the user’s computer to a third party website.
  • Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5.
  • Non-precise information about the approximate physical location
  • Device identification (“ID”), which is a distinctive number associated with a smartphone or similar handheld device,
  • Mobile analytics to understand the functionality of our mobile applications and software on your phone.
  • Mentioned above as Other Information may constitute Personal Information. Personal Information together with Other Information is hereinafter referred to as “User Information”.
  • “Personal Information” means details about any individual, or from which any individual is directly or indirectly identifiable.
  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last four digits of your credit card numbers when confirming any booking. Of course, we transmit the entire credit card number to the appropriate credit card company during booking processing.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
  • When you directly share your information (eg: when you visit our Booking Platform to make a booking); in course of our relationship with you (eg: when you utilize travel services); when you post your Personal Information in public (e.g., if you make a public post about us on social media); when you download, install or use any of our services. We may also receive any Information about you from third parties (e.g., our travel affiliate partners.) We may also create Information about you, such as records of your interactions with us..
  • We may also create Information about you, such as your interactions with us and details of your travel history or travel preference history for internal quality purposes and analysis. We may also combine data you have provided to us with data obtained from third parties such as social networks and other data collection entities.
  • To make bookings, ticketing and payment transactions for the services we offer
  • To personalize user experience and serve you better
  • To further improvise the user friendliness of the portal; (we perpetually strive to enhance the site offerings based on the verdict we receive from you)
  • To further improvise the user friendliness of the portal; (we perpetually strive to enhance the site offerings based on the verdict we receive from you)
  • To further improvise the user friendliness of the portal; (we perpetually strive to enhance the site offerings based on the verdict we receive from you)
  • To respond to queries of the authorities in regard to your accessing of the site and services availed by you.
  • Automatic Logging of Session Data
  • To our customer support team in the network.
  • To our Travel Partners that we use for the provision of certain services, such as to booking flights, onward flights, hire cars, hotel reservation, total trip reservation or any other similar services
  • To customs and/or immigration departments or other regulatory authorities in the country of departure and/or destination in order to comply with the law of the land.
  • To third party organizations involved in credit card or payment authorization..
  • To our staff and agents to do any of the above on our behalf, now or in the future.
  • To the firms within our family and with our parent company and corporate affiliates.
  • This will only enable us to provide you with information about products and services, both travel-related and other, which might be of your interest. They also will comply with applicable laws governing the transmission of promotional communications. Please be informed If you choose not to provide certain personal information we request, you will still be able to visit our site but you may be unable to access certain options or services.
  • We may process your Information where: you have provided your consent (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way) ; the Processing is necessary for an agreement between the both of us; the Processing is required by applicable law; the Processing is necessary to protect the vital interests of any individual; or where we have a valid legitimate interest in the Processing.
  • any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including safeguarding against and the prevention of threats to public security;
  • any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a re organization, dissolution or liquidation);
  • to third parties whose practices are not covered by this Privacy Policy (e.g., third party providers of goods and services, marketing and advertising companies and agencies, content publishers and retailers).
  • Any relevant third Party Service Providers such as an Airline, Hotel, Activity Service Provider/s who provide the end services;
  • legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;
  • Toutside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality;
  • third party Processors (such as analytic providers; data centers; etc.), located anywhere in the world, subject to the requirements noted below in this Section 9;
  • any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defense of legal rights;
  • We may engage third party providers to assist with the collection, storage and segmentation of Online Data and the providers are required to maintain the confidentiality of this information. These third party providers may collect User Information from our Services for their own purposes, including but not limited to monitoring fraud around the web.
  • We may share your User Information with our partners such as your name, email, or other identifier. Our partners may also: (i) collect information directly from your device, such as your IP address, device ID, advertising ID, and information about your browser or operating system; (ii) combine User Information about you received from Travelwings with information about you from other sites or services; and (iii) place or recognize a unique cookie on your browser.
  • We have rational technical and organizational security measures to protect your Information. Kindly ensure that any Personal Information you send to us is in a secure mode
  • There are occurrences we may use Secure Sockets Layer encryption and/or transfer certain Information in a non-human readable format to provide protection. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties.
  • Also note, the transmission of information via the internet is not completely secure. Although we will implement rational measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us are sent securely.
  • We may use your Information to connect with you via email, call, SMS or other methods of communication to provide you with information regarding our various services and offerings that may be enticing to you. We may also share information with you regarding our travel offers; upcoming promotions by using the contact details that you have provided to us during our interactions, while making bookings etc. always in compliance with applicable law.

If you have questions about either this Privacy Policy (or your travel planning or purchases), please contact us at the following address:

Regd office - Latifa Tower - East wing, 3rd Level- Sheikh Zayed Rd - Dubai - United Arab Emirates

Phone: +971-45561000