Once your advance payment is received, your booking will be officially confirmed. You will receive a confirmation email from both our sales representative and post-sales team within 2–3 business days, ensuring your booking is secure and in process.

Yes, absolutely! Our holiday packages can be tailored to match your preferences. Please note that rates and availability may vary based on your specific requirements.

Yes, you can book a package on behalf of family members, friends, or colleagues.

Yes, you can request specific hotels or airlines. However, final rates and availability will depend on real-time availability at the time of booking.

Yes, we do! We have specially designed packages for solo travelers to ensure a comfortable and enjoyable experience.

Generally, breakfast is included in our packages. Lunch and dinner options depend on the destination and hotel inclusions and may come at an additional cost.

Yes, our packages typically include both arrival and departure airport transfers for your convenience.

You must carry a valid passport, a physical Emirates ID, a valid residence visa, and any other necessary travel documents required for international travel.

For customized bookings, travel documents are usually provided 3 to 7 days before your departure. For group departures, document handover timelines may vary but typically fall within the same window.

This message appears when the selected flight has been sold out or the airline has restricted availability after your search. Flight availability is updated in real-time, but seats may be booked by others in the meantime.

Yes, you can enter the three-letter airport code in the search field to find flights directly from or to a specific airport.

Travelwings allows you to book economy, business, and first-class tickets where available. A direct flight travels from origin to destination without changing flight numbers, while an indirect flight may include stops or connections.

A code-share flight is operated by one airline but sold by another under its flight number. A transit airport is a stop where passengers may change flights or continue on the same aircraft without exiting the airport.

You can register using your email and personal details. If you forget your username or password, use the “Forgot Password” option to reset it and regain access to your account.

Yes, you can book for infants, children, or multiple passengers. The maximum number of seats per booking depends on the airline’s rules and availability.

Yes, seat selection, special meal requests, and frequent flyer numbers can be added during booking where the airline allows it. Availability depends on the airline’s policies.

Yes, Travelwings can request assistance such as wheelchairs at the airport, subject to airline approval. Any additional special requirements should be informed at the time of booking.

After booking, you will receive a confirmation email from Travelwings. Your e-ticket details, including flight itinerary and PNR, will be provided via email or accessible in your account.

Once you book a hotel, transfer, or sightseeing activity, a confirmation voucher is sent to you. Payment is required immediately or as specified during booking. You can request date changes subject to availability, and additional charges may apply.

If you encounter problems, contact Travelwings’ support immediately via phone, WhatsApp, or email. The team will assist with resolving check-in issues or locating missing reservations.

Pet policies depend on the hotel. Some hotels allow pets with prior notice, while others may have restrictions. Always confirm with Travelwings or the hotel before booking.

We offer a wide range of payment options for your convenience, including bank transfers, credit cards, cash at our office, as well as third-party platforms like Tabby, PayBy, and EMI plans.

Yes, we provide EMI (installment) options through trusted third-party partners such as Tabby and Tamara. Please note that EMI duration and terms are determined by the respective providers, not by Travelwings.

No, there are no hidden charges. However, a one-time activation fee may apply.

Yes, we offer special early bird discounts for group and family bookings. Offers vary based on the travel date, so we recommend booking early to secure the best deals and avoid limited availability.

Yes, you can cancel your booking in case of an emergency or if you are unable to travel. However, as per our cancellation policy, applicable cancellation fees will be charged.

You can request a change in your travel dates; however, additional costs may apply. Flight seats and hotel rooms are subject to availability for the new dates. In some cases, your original booking may incur a 100% cancellation fee, and the new booking will be charged at the current applicable rates.

In the event of natural disasters, political unrest, war, or airspace closures at your destination, your booking can be modified to alternate travel dates, subject to availability and applicable terms.

We offer travel insurance for added protection. In case of last-minute changes by airlines or hotels, we will promptly inform you and work together to find the best possible solution based on the situation.

If you miss your flight, the booking is usually subject to a 100% cancellation fee. We can help you rebook with a new flight, revised hotel arrangements, and other services, subject to availability and additional costs. The revised details will need to be confirmed and paid for before rebooking.

Yes, you can add extra nights or activities after booking. These will be subject to additional charges and the availability of hotels, flights, and services requested.

Visa approval or rejection is at the sole discretion of the respective Embassy or Consulate, and Travelwings has no control over this process. If your booking is canceled due to visa rejection, our standard cancellation policy will apply.

The baggage allowance depends on the airline, ticket class, and destination. Typically, airlines allow a specific weight or number of pieces for both checked and carry-on baggage. It’s recommended to check your airline’s policy before traveling to avoid extra charges for excess baggage.

Cancellation charges for flights depend on the airline’s rules and the type of ticket booked. Applicable fees are deducted from your refund, and in some cases, certain tickets may be non-refundable.

Refunds are processed back to the original mode of payment used during booking. The exact amount refunded will reflect any applicable cancellation charges.

The refund processing time varies depending on the airline, hotel, or bank involved. Typically, it may take several working days for the refunded amount to appear in your account.

To amend your booking, you can request changes such as travel dates, flights, or hotel arrangements. Amendments are subject to availability and may incur additional charges.

Amendment charges depend on the service provider and the type of change requested. Fees may vary based on the airline, hotel, or package rules.

Once your booking is successfully amended, updated travel documents will be sent to you via email or your preferred mode of communication.

Yes, you can cancel tickets even after an amendment; however, cancellation charges will apply based on the revised booking details.

Hotel cancellations are subject to the hotel’s cancellation policy. Applicable fees may be charged, and any refundable amount will be returned according to the provider’s rules.

Cancellations for transfers or sightseeing activities are governed by the respective provider’s policy. Charges may apply, and refunds, if eligible, will be processed as per their terms.

Yes, our holiday packages include travel insurance. We recommend reviewing the insurance policy details before traveling to understand the terms, conditions, coverage, and exclusions.

Currently, COVID-19 vaccination certificates or test results are not required for international travel.

In the event of a natural disaster, political unrest, war, or airspace closure at your destination, your booking can be rescheduled to alternate dates, subject to availability and applicable terms.

Yes. Our post-sales support team will stay in touch with you and provide assistance if you encounter any issues during your trip.

Please allow yourself plenty of time to go through the airport security checks, as you may have to queue up, particularly at rush hours. All electronic items such as laptops and mobile/cell phones may be subject to additional screening. Keep your boarding pass and passport within easy reach to show to the security staff. Remove all metal objects prior to passing through the metal detectors.

Flying internationally causes jetlag as you're crossing different time zones.Keep yourself hydrated; Stick with a bland diet and Set your watch to your destinations time so, when you arrive, you can get into a normal sleeping schedule as soon as possible.

Kindly contact the airline directly to make the booking for your pet(s), as specific requirements may apply. Most airlines require pets to have a collar with an ID and license number, a recent certificate of good health issued by a veterinarian (not older than 30 days), and a valid rabies vaccination certificate for international travel. In addition, airlines impose restrictions on the size and number of pets permitted. Small pets are generally allowed in the cabin, provided their carrier fits under the seat in front of you, while the number of animals traveling in cargo is limited based on the aircraft type and weather conditions.

Each booking comes with a unique Travelwings ID (e.g., TW1201234HO). Please provide this ID whenever you contact our team so we can quickly access your booking details and assist you.

You can reach us on our holiday toll-free number: +971 4 563 5800, or connect directly with our post-sales team via WhatsApp or phone call for quick assistance.

Yes, Travelwings offers 24/7 customer support to address your concerns anytime, anywhere.

No, confirmation of flight reservations is no longer required. Your e-ticket is a sufficient confirmation of your booking.