Privacy Policy | Travelwings
  • Customer care & Booking Enquiries800-TWINGS (894647)

  • UAE

PRIVACY POLICY

PRIVACY POLICY OF TRAVELWINGS.COM

Travelwings.com values the customer a lot in terms of privacy and identifies the need to protect and safeguard the personal information that has been shared with us. We would like to guarantee the customers that we follow suitable standards when it comes to protecting their privacy on our website. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

We do collect the following information stated as below for providing the services such as air tickets, hotels rooms,transfers,packages,sightseeing etc. These include

  • Name
  • Address
  • Date of birth
  • Passport information
  • Billing Address
  • Email address
  • Phone number
  • Frequent Flyer Numbers
  • Credit Card Details

The Mode of handling the Information: We use the information that the customers provide when placing an order on Travelwings.com. We do not share this information with any outside parties except in case of some extensions needed to complete that order. We will use this information to occasionally notify the customers of promotions being displayed on our website. Within each email, the customer will be provided an option to opt out from receiving such emails in the future. We use return email addresses to answer the emails that we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and cumulative information for the enhancement of our website design and to share it with the advertisers. To conclude ,we never use or share the personally identifiable information provided to us through the website, in ways unrelated to the ones described above without even providing the customer an opportunity to opt-out or otherwise prohibit such unrelated uses. The assurance that we provide to the customer about Data Security is about the avoidance of unauthorized access, maintaining data accuracy, and ensuring the correct usage of information that we have to put in place of appropriate physical, electronic, and managerial procedures to safeguard and secure the information we gather online.

Gaining Access and Updating customer Information-:

The customers can access all their personally identifiable information that we collect online and maintain it by logging into the Travelwings.com which gives access to their personal profile information. We use this procedure to better safeguard the customer information. Customers can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. For the protection of the customer’s privacy and security, we will also take reasonable steps to verify their identity before granting access or making corrections. If you want to stop the usage of Travelwings.com, the customer can contact us at any time to remove their data from our servers and we will promptly remove their account and delete any data stored in that account.

To contact Travelwings.com:

If the customer is having any queries or suggestions about these privacy policies, please do feel to drop an email at customer.care@travelwings.com.

Travelwings.com site comprises of numerous web links connected to other web sites. Please be conscious about these links as they can take the customer to several other links for which Travelwings.com has no responsibility.

The customers are merely responsible for maintaining the secrecy of their passwords, and Travelwings.com site membership account information. Always be cautious, responsible, and alert with the above discussed information, especially whenever the customer is at online mode.

In addition to the circumstances described above, Travelwings.com may disclose the Travelwings.com.com site member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Travelwings.com or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Travelwings.com or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.

This policy is effective as of March 01, 2015. Any material changes in the way Travelwings.com uses personal information will be described in future versions of this Privacy Statement. The customer has the privilege to submit their valuable suggestions and comments regarding our privacy statement or our privacy practices via email to customer.care@travelwings.com.

Travelwings.com will attempt to respond to all reasonable concerns or inquiries within ten business days of receipt.

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